Customer Services: +44 20 7299 4490  ·  customercare@purelab-uk.com

PureLab defines dependability with unwavering trust and unmatched quality

Unilabs Limited has transitioned to PureLab-UK, backed by PureHealth Group.

We are pleased to announce that the laboratory business and assets previously operated by Unilabs Limited are now trading as PureLab-UK, backed by Pure Health Group. During this transition, laboratory services will continue as normal, with no immediate changes to how customers, consultants, or patients access our services.

Service continuity

  • Laboratory services continue uninterrupted.
  • Sample collection remains unchanged.
  • Reporting processes remain unchanged – see online reports below.
  • Existing customer contacts remain available.
  • Patient care remains our highest priority.
  • Existing turnaround times continue to be monitored.

Please note: our website is under development as part of the transition to PureLab-UK. We are continually adding new content and resources. Throughout this transition, we remain committed to protecting personal data and complying with all applicable UK GDPR and data protection requirements. If you cannot find the information you require, please contact our Customer Services team.

Online reports

While our own PureLab-UK portal is being built, you can continue to access your results securely through the existing reporting portals below, exactly as before.

IHSConnect

Access your reports online via the IHSConnect portal.

Download the IHSConnect user guide (PDF)

UnilabsConnect

Access your reports online via the UnilabsConnect portal.

Download the UnilabsConnect user manual (PDF)

Business opening hours

Cytology & histology

For enquiries and specimen collection telephone: +44 2072 994 490

Monday to Friday, 07:00 to 19:00 (except Bank Holidays).
Saturday and Sunday: closed.

Clinical enquiries
Histology clinical contact for London, email: customercare@purelab-uk.com

Clinical pathology

Allergy, biochemistry, haematology, immunology, microbiology, virology & serology.

For enquiries and specimen collection telephone: +44 20 7299 4490

Monday to Friday, 09:00 to 17:00 (except Bank Holidays). Last sample accepted at 15:00.
Saturday and Sunday: closed.

Outside of working hours
For out-of-hours enquiries, please contact via email: customercare@purelab-uk.com

Contact us

Customer services

Tel: +44 20 7299 4490  ·  Email: customercare@purelab-uk.com

For:

  • General queries
  • Service issues
  • Reports / urgent report requests
  • Complaints – if you are unhappy with any aspect of PureLab-UK service, please contact the team via email at customercare@purelab-uk.com

IT support

  • Service issues with reporting portals
  • Password resets on reporting portals

Tel: +44 20 7299 0660
Email: customercare@purelab-uk.com