This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of this site.
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.
We use this information to follow up with a user after correspondence.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about a user’s means of connection to our site, such as the operating system and the internet service provider utilised, and other similar information.
Web browser cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognise your browser and remember certain information. We use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with an improved service, and to help us compile aggregate data about site traffic and site interaction.
We may use the information we collect for the following purposes:
- To improve customer service – information you provide helps us respond to your customer service requests and support needs more efficiently.
- To send periodic communications – we may use your email address to respond to enquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sharing your personal information
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined in this policy.
Changes to this privacy policy
We have the discretion to update this privacy policy at any time. We encourage users to review this page periodically to stay informed about how we protect the personal information we collect. Continued use of this site following the posting of changes to this policy will be deemed acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy or your dealings with this site, please contact our Customer Services team.
This page is being reviewed as part of the transition to PureLab-UK and will be updated to reflect our full UK GDPR-compliant policy in due course.